Delivery & Returns

UK Next Working Day £15

Royal Mail Tracked & Signed. Order before 2pm to receive the next working day. 

UK Standard £3.10 (Free on orders over £30) 

Royal Mail Tracked. 3-5 working days.

Europe Standard £10 (Free on orders over €50) 

Royal Mail Tracked & Signed. 3-7 working days


Africa Standard £37 (Free on orders over £120) 

DHL Tracked & Signed. 5-14 working days                      


US & Rest of World Standard £18 (Free on orders over $100) 

Royal Mail Tracked & Signed. 5-14 working days                                        

PLEASE NOTE: Derma Organics products are handmade and might take up to 2-3 days to despatch.


Your satisfaction is important to us. If you are not happy with your products, you may return them for a refund within 14 days of the products being received, or, you may exchange your products within 30 days of the product being received. Confirmation date of package delivery is verified through package tracking. Shipping costs will not be refunded. Products will be shipped back to us at the customer's expense. Returned products must be received by Derma Organics before any new product is shipped out or any credit/refund is given. 

We have products for every skin type so if something is not working for you, we encourage you to try another product to better suit your needs.
Any products purchased from another retailer or distributor can only be returned or exchanged through them. Please note that the return policy may vary with each distributor of Derma Organics and we are not responsible for products purchased through them.

Return process 

E-mail our customer service team at, once the return request is reviewed and approved, carefully re-pack the product with your packing slip, email address, reason for return and return it to us through Royal Mail to the address below. Products must be shipped back to us within 7 days of the refund or exchange request to the address below: 

Derma Organics Returns
Flat 47, Lord Kensington house

5 Radnor terrace
W14 8BU

Adverse Reactions

Derma Organics will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately. 
If you believe you have experienced an adverse reaction to one of our products, please contact us with your before and after picture at

Limitation of Liability

Derma Organics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Derma Organics has been advised of the possibility of such damages. 


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